We want to give you a fantastic service and for you to be really happy with us. But if you’ve sent or received a Tipple Tails product and you’re not over the moon about the experience, please pop us an email straight away. Our contact email address is [email protected]. We’ll do our very best to get back to you within 24 hours, and we’ll do everything we can to put things right for you.
Please be aware that all our cakes contain nuts. We cannot therefore accept any responsibility in respect of the presence of nuts or traces of nuts in our goods.
The description and the price of any goods you order will be as shown on our website at the time you place your order. Every effort is made to ensure that all prices and descriptions shown on our website are accurate at the time you place your order, and will only be subject to any unintended spelling errors. Prices are liable to change at any time, but changes will not affect orders that have been confirmed.
We take payment when you place your order, rather than at the time of dispatch. This is to help avoid anything that might delay your delivery. We’re not able to accept an order until it has been checked and approved, and if there is a problem we’ll be in touch within three working days. We may run special offers from time to time and these are to be used independently, and cannot be grouped together.
We reserve the right not to send a message that may contain offensive and/or inappropriate content.
Changes to Terms & Conditions
From time to time we may have to change these terms and conditions without prior notice.
Just in case you need to know, the full name of our company is Regather Ltd, 57-59 Club Garden Rd, Highfield, Sheffield S11 8BU and you can contact us by email at [email protected].
Licence to use our website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use. You must not reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). Trademarks REGATHER LTD and TIPPLE TAILS and our logos are trademarks belonging to us. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights. Any other registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Exclusion of third party rights
Law and jurisdiction