We are Happy to Help
If you find your goods arrived damaged or the goods you received did not match your order we will be very happy to hear from you so we can put everything right. Please contact us immediately by calling 07939577467 or emailing [email protected], including your name and order number in the subject line.
Our return, refund & exchange policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
Our cakes are perishable goods, so returns, refunds or exchanges will only be considered if goods arrived damaged or if the goods you received did not match your order. Any request to return, refund or exchange goods ordered incorrectly by you will be refused.
To consider a request to return goods for refund or exchange, we will require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is your responsibility to ensure you have contacted us to request a return, and received confirmation from us asking you to return your goods before you send them to us. Failure to do this will result in your refund or exchange being delayed or refused.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods. We will notify you of the approval or rejection of your request for refund or exchange. If your request is approved, then your refund or exchange will be processed, and, if applicable, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is banked. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items will be considered for refund. Sale items cannot be refunded.
Our refund and returns policy applies to all goods we sell, included gifted and subscription goods. We can only consider a request to return gifted goods from the original purchaser where the minimum requirements are met. If a refund is approved it will be made to the original purchaser. We are unable to offer gift certificates in lieu of refunds or exchanges.
To return your product, you should post your product to Tipple Tails Returns, 57-59 Club Garden Road, Sheffield, S11 8BU. You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable postal service or purchasing postal insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns, including your name and order number in the subject line.
We are Happy to Help